Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

It will Take maximum 10 to 12 days to receive plants. We will deliver plants within 3 days when order is confirmed and Transit days may vary according to location wise and delivery partners.

How do I create an account?

click on my account on top right when open in desktop or click menu bar on mobile on left side click my account. you can create an account with username and password or facebook and google log in also available

How do I change my shipping address?

In case if an order is placed within 3-6 hours you can contact customer support number 9895313139 and mention about address change. Later you can change one system

How do I track the status of my order?

After the completed the order we update tracking id, with this you can track the status of your order

Will you keep my credit card information on file?

No, we dont file any of your personal information other than name, contact number, email address and delivery address

Do you charge sales tax?

The amount shown on catalog is tax included

Do you ship to my country?

Currently we have service on all india basis only.

Will my items come in one package?

According to the number of item you ordered, packages may vary.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Any item you wish to replace or return out of any damage, will be replaced within 7 days, or a full refund will be provided, you can send photo of unboxed item or video of unboxing.

I received the wrong item

If a wrong item is received you can send photo to our customer care number, we will book return and within 10 days original order will be delivered or will be refunded

My order arrived damaged

Any item is damaged while transit, will be replaced within 7 days, or a full refund will be provided, you have to send photo of unboxed item or video of unboxing.

Where should I mail my authorized return?

Contact 9895313139

How do I receive customer support?

For Plantcare related doubts, about plants to order, payment or any system related issues contact 9895313139

What do I do if I entered an incorrect shipping address?

You can send to customer support number or mentioned through whatsapp with order id on 9895313139

Can I change or cancel an order after I've submitted it?

Cancel the order or contact customer support number

Can I pre-order an item that is sold out?

Yes You can pre book through Whatsapp 9895313139